Refund policy

We want you to be happy with what you ordered. This policy explains when you can return a product, how to start a return, and how refunds are handled.

RETURN WINDOW

You have 30 days from the day you receive your order to request a return.

WHAT WE CAN ACCEPT

Because we sell skincare, hygiene and safety limit what we can take back. We can accept a return when the product is:

(a) unopened, unused and still sealed, with any outer wrapping or seal intact;
(b) in its original packaging, with the box and inserts; and
(c) accompanied by your order number, receipt or other proof of purchase.

We cannot accept a return of a product that has been opened, used, swatched or had its seal broken, because we cannot resell it safely. This does not affect your rights where a product arrives damaged, faulty or is not what you ordered. See the next section.

We also cannot accept returns on free gifts, samples or gift cards.

DAMAGED, FAULTY OR WRONG ITEMS

Please check your order as soon as it arrives. If anything is damaged in transit, leaking, faulty, expired or not what you ordered, email us at siora.pk@gmail.com within 48 hours of delivery. Include your order number, a short description, and photographs of the product and the outer packaging.

Once we have confirmed the problem we will replace the item or refund it, whichever you prefer. You will not pay anything for a return in this situation.

HOW TO START A RETURN

Email siora.pk@gmail.com with your order number and the reason for the return. Please wait for our confirmation before sending anything back. We will reply with the return address and instructions once your request is approved.

Items sent back to us without an approved return request cannot be accepted and will be returned to you.

RETURN SHIPPING

If the return is because of an error on our side, such as a damaged, faulty or incorrect item, we cover the cost of return shipping. For a change of mind, the cost of returning the product to us is yours. We recommend a trackable service, because we cannot refund a return that does not reach us.

EXCHANGES

The quickest way to get the product you want is to return the one you have, and place a new order once the return has been approved.

REFUNDS

We will let you know once we have received and inspected your return, and whether the refund has been approved. If it is approved, we will refund the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund to your account.

Delivery charges are not refunded unless the return is because of our error.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at siora.pk@gmail.com.

ORDER CANCELLATION

If you want to cancel an order, email us as soon as possible. We can usually cancel an order that has not yet been dispatched. Once it has been handed to the courier, please follow the return process above instead.

CONTACT

For any question about a return or a refund, email us at siora.pk@gmail.com.