Shipping policy

This policy explains how we process, dispatch and deliver orders.

ORDER PROCESSING

Orders are prepared for dispatch on business days, which do not include weekends or public holidays. An order placed late in the day, over a weekend or on a holiday is processed on the next business day. We will email you to confirm your order, and again once it has been dispatched.

During sales, product launches and holiday periods, processing can take longer than usual.

DELIVERY CHARGES AND TIMEFRAMES

Delivery options, charges and estimated delivery times for your address are shown at checkout before you pay. The estimate given there is the one that applies to your order.

Estimated delivery times are not guarantees. Once your parcel is with the courier, timing depends on their network and on conditions outside our control, including weather, strikes and local restrictions.

TRACKING

Where the delivery method supports it, we will email you a tracking number when your order is dispatched. Please allow up to 24 hours for tracking to begin updating.

DELIVERY ADDRESS

Please check your address and contact details before you confirm your order. We cannot change a delivery address once an order has been dispatched.

If a parcel is returned to us because the address was incomplete or incorrect, or because nobody was available to accept repeated delivery attempts, we will contact you. Any cost of re-sending the order will be yours.

FAILED OR DELAYED DELIVERY

If your tracking has not updated for several days, or your order has not arrived within the estimated timeframe, email us at siora.pk@gmail.com with your order number and we will follow it up with the courier.

PARCELS DAMAGED IN TRANSIT

If your parcel arrives damaged or looks as though it has been opened, photograph it before unpacking where you can, and email us at siora.pk@gmail.com within 48 hours of delivery. Our Refund and Return Policy sets out what happens next.

CONTACT

For any question about delivery, email us at siora.pk@gmail.com.